Where coming to work doesn't feel like a job
As the only grocery co-op in Texas, we don’t think like any other grocer- this isn't just any ol' job. This is an opportunity to create a positive & welcoming environment for our community! We hire people who are:
- Customer service superstars
- Willing to learn every aspect of the job & natural food business
- Able to take personal responsibility for their work
- Interested in having fun while working hard
Job benefits at Wheatsville include:
- 15% discount on purchases
- Holiday pay
- Sick and vacation pay (if you work 20+ hrs/week)
- Health, dental, vision & short-term disability insurance (if you work 30+ hrs/wk)
- 401(K) Retirement Plan
- Bike to Work Program
- Employee Assistance Program
FREQUENTLY ASKED QUESTIONS ABOUT OUR HIRING PROCESS:
How long is my application in your system?
Your application will be active for 30 days. You are welcome to submit another application at any time. If you are interested in an open position and it has been more than 30 days since you applied, please submit a new application.
Where can I find out what positions Wheatsville is hiring for?
We post all open positions in the job binder at our Hospitality Desk, and on this webpage! We may post openings on other websites as well, such as Craigslist.
What if no jobs are open now? Can I still apply?
Submit information to the Talent Pool and you will get updated when positions open or we may reach out directly
Can I talk to the hiring manager for the position?
Out of respect for the workload our managers carry to serve our owners and community, we allow only those who are selected for an interview to speak with the hiring manager about our open positions.
Who can I speak with if I have additional questions?
Please ask to Email recruiting@wheatsville.com if you have any more questions about our hiring process.
What is Wheatsville Food Co-op?
The staff of Wheatsville Food Co-op work to serve the store’s customers, many of whom are owners as well. Wheatsville is a consumer cooperative, an autonomous association of persons united voluntarily to meet their common economic, social, and cultural needs and aspirations through a jointly-owned and democratically-controlled enterprise.
The purpose of Wheatsville Food Co-op is to create a self-reliant, self-empowering community of people that will grow and promote a transformation of society toward cooperation, justice, and non-exploitation.
The mission of Wheatsville Food Co-op is to serve a broad range of people by providing them goods and services, using efficient methods that avoid manipulation of the consumers, and minimize exploitation of the producers or damage to the environment. The primary focus for this mission is supplying high-quality food and non-doctrinaire information about food to people in Austin, Texas.
Customer Service
- Knows and adheres to Wheatsville’s expectations for external and internal customer service as outlined in Employee Handbook.
- Offer product samples and suggestions for purchase and preparation in a friendly, courteous manner.
- Recognize and act on opportunities to make a customer’s day or to make it right for customers with complaints.
The Following are Expected of All Staff at Wheatsville:
Communication
- Communicates openly and honestly with all others in the organization.
- You must have a working phone that receives calls and/or text without delay
- Communicates respectfully at all times.
- Does not expose customers to internal disagreements.
- Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.
- Communicates needs promptly and efficiently.
- Participates actively in department team and all-staff meetings.
- Stays informed by reading all communications from the General Manager, managers, HR, and in department log books
Mission Integration
- Knows and promotes the cooperative principles and values.
- Understands Wheatsville Food Co-op’s Mission.
- Knows Wheatsville Food Co-op and Co-op history.
- Gains and shares natural foods knowledge, continually accesses new information.
Personal Effectiveness
- Reports for scheduled shifts, on-time and ready to work.
- Understands and adheres to organizational and department policy and procedures.
- Accepts and offers feedback and suggestions openly and respectfully.
- Accepts direction willingly and follows through with delegated tasks.
- Learns and adapts to new tasks or situations quickly and cooperatively.
- Maintains job-related confidentiality.
- Takes initiative to identify, report and resolve problems before they escalate.
- Operates with a sense of teamwork; incorporates into daily job.
- Provides a positive model for co-workers.
Performance Standards
Quality of Work:
- Understands technical requirements of job, applies technical knowledge consistently.
- Performs tasks accurately and efficiently, free from errors.
- Performs all tasks according to department procedure.
Quantity of Work:
- Performs tasks consistently at an acceptable rate as outlined by department supervisor.
- Organizes tasks efficiently, maintains focus and stays productive.
- Achieves established goals and expected results for the department.
Safety:
- Maintains safe work environment according to all department procedures, federal and state regulations.
- Obtains and maintains any necessary licenses for the job.
- Wears protective clothing as required for position.