COOP CONVENIENCE
Wheatsville is Curbside!
Shop Local, Own a Piece, and Enjoy Exclusive Benefits – A True Community Experience!
How to Setup Your Account:
If you’re Co-op Owner, you need:
Your co-op owner number, email address or phone number associated with your owner account. This ensures access to Owner benefits.
You can find your owner number on a shopping receipt (10 digit number) or if you need help, call the store or email [email protected] and we’ll help you.
COOP OWNERS:
Click on “Setup Online Account” just below the login. Choose how you would like to receive your temporary passcode. Choosing TEXT is the best way for the fastest most reliable response. When you receive your verification code, enter it into the platform and reset your password.
Once you have your account set up, you’re ready to start shopping on Wheatsville Curbside!
If you’re NOT a co-op owner click on “Register” directly below the login. Follow the prompts to create a new account. You will receive a verification code to the email you entered (it takes a minute or two). Enter the code and press continue. Now you are ready to shop!
SELECT A PICK-UP TIME
Once you’ve made all your selections, head to your shopping cart to finalize the order. Select your preferred pick-up time frame from the available options.
Wheatsville Curbside pick-up hours are 10 am – 6 pm You can place your order at any time.
ARRIVE AT THE STORE
Show up outside the store at your designated pick-up time. You can pick up your groceries whether you drive, walk, bike, or bus. Just wait by the designated Co-op Curbside pick-up area and text the number on the sign to let us know that you’ve arrived.
After you park/arrive, text the number posted on the sign in front of the building and let them know you’re here for grocery pickup. Your shopper will then bring your order out to you, and you’ll be on your way!
If you have any questions regarding your order or general inquiries, email [email protected]
CURBSIDE PICKUP LOCATIONS:
- Guadalupe: directly in front of the patio. Text your name and car make and model to 737-243-2763 and a clerk will deliver your groceries.
- S. Lamar: NE side of the building (near Victory Drive) in designated parking area. Text your name and car make and model to 737-243-2989 and a clerk will deliver your groceries
CONTACT US
CURBSIDE PICKUP LOCATIONS:
- Guadalupe: directly in front of the patio. Text your name and car make and model to 737-243-2763 and a clerk will deliver your groceries.
- S. Lamar: NE side of the building (near Victory Drive) in designated parking area. Text your name and car make and model to 737-243-2989 and a clerk will deliver your groceries.
*Sorry, no deliveries available at this time
ORDERING & PICK-UP PROCESS
Curbside Pickup Only: Sorry, we do not deliver at this time.
- Orders must be placed 9 hours ahead of time and up to 7 days in advance.
- Pickup times are available every day between 10 am- 6 pm in 30 minute blocks. You can select an available pickup time at checkout.
- Park in one of our designated curbside pickup spots at the locations listed above.
- When you arrive, text us at the number listed at the building.
OUT-OF-STOCK & SUBSTITUTIONS
Click “Allow Substitutions” on the checkout page for items that you’d be willing to accept an alternative for. Please check this box if you would like us to choose a comparable item. Use the “Add Item Instructions” box for specific requests. Our staff will check in with you by text as we begin shopping.
ESTIMATED PRICING
Online prices reflect the in-store price on the day you place your order. Some prices (including sales) may change between the time you place your order, and the time you pick it up. Most sales change bi-weekly on Wednesday.
Please keep in mind that the order total shown online when you place the order is an estimate and often varies from the amount charged when the transaction is finalized on pickup day. The receipts from all of your previous shops are available in your profile under the orders tab.
WEIGHTED ITEM PRICING
For weighed items the amount you pay will be finalized when we process your order on your pickup date. In Wheatsville Curbside some items such as garlic bulbs are sold by the each based on their average price per pound in store.
This may vary slightly from the weight you selected originally.
FREQUENTLY ASKED QUESTIONS - GENERAL
How do I search for products?
Use the search bar at the top. You can type product type (i.e. cheese) or brand name (i.e. Organic Valley). Use the top menu bar and browse by department. When looking at items, use the filters along the side bar to narrow down the choices.
Can I add special instructions?
Yes! Do you need ripe avocados? You can add special instructions to any item in your shopping cart from the Shopping Cart page. There is also an option to put instructions for the entire order as well.
How do I know if an item is on sale?
Sale items will have the original price struck through and show the sale price below the original price. They also will show the savings amount in the bottom corner of the product image. To see all our current sale items, click on the “Deals” link.
Can I change the date/time of pickup for an order I have already placed?
Please give us a call at 512-478-2667 for our Guadalupe location pick up or 512-814-2888 for pick up at South Lamar.
How do I know my order went through?
As you are checking out, make sure to “confirm order” as the last step. After this, you should receive a confirmation e-mail and/or text message.
I ordered alcohol. Do I need to show identification?
Yes. Valid ID must be shown to pick up orders of alcohol. If no identification can be provided the product will be removed from the order and we will refund your card.
Can I review my order once it’s been placed?
You will receive a confirmation email when you place your order that includes a list of everything you ordered. Additionally, you can log in to your account and select ‘Past Orders’. Here you can see an order you just placed as well as any previous orders. You can also easily duplicate a past order from this menu as well.
Can I save an order I haven’t finished yet?
You sure can. Once you have registered for an account and logged in, any item you put in your cart will remain there until you checkout or remove the item. If you place items into your cart but have not signed into your account, items in your cart will not be saved.
How can I cancel an order I’ve placed?
If your order has not been processed navigate to your profile, click on Orders and select Cancel Order.
If your order has been or is currently being processed. Please call us if you need to cancel at 512-478-2667 for orders to the Guadalupe store and 512-814-2888 for orders to the South Lamar store.
What if I need to return a product from my order?
Please contact the store with any issues with your order
I received the wrong product. What should I do?
Our staff will do their best to make sure you get exactly what you ask for, but if we miss the mark let us know and we will do our best to make it right. Call us at either store or e-mail us at [email protected]. We’ll do our best to make it right.
Can I create a shopping list?
Yes! Manage shopping lists from your Account Profile. Click your account in the top right, where it says Hello, (your name). From the drop-down select “Lists.” Here you can manage the items in any of your lists. You can also select to move (and delete from your list) any item or the whole list to your shopping cart, or copy an item or the whole list to your cart as well.
Can I make a donation to the monthly Community Action program?
Yes! Just like a traditional checkout you may add a donation to your shop. On our navigation bar you will see a link to our *Deals. In the drop down menu there is a link to our Community Action Donation. There is a current list of Community Action partners and customers are able to donate in $1.00 increments.
FREQUENTLY ASKED QUESTIONS - BILLING, PAYMENT, & PRICING
How do I know my order went through?
As you are checking out, make sure to “confirm order” as the last step. After this, you should receive a confirmation e-mail and/or text message.
There are multiple pending charges for my order. Am I being double charged?
No. Our online payment processor runs a pending pre-authorization when you check out, but your card is not charged until pickup. It is common to see two or occasionally three pending charges temporarily on your account, since the total you pay at pickup often varies from what you see at checkout. Only the pending charge for your final total at pickup will go through. The other pending charges will disappear within 2 business days.
What if the amount charged to my credit card is wrong?
Contact us at [email protected] or by calling either store and we’ll gladly correct any billing issues. Please keep in mind that the order total shown online when you place the order is an estimate and often varies from the amount charged when the transaction is finalized on pickup day.
Can I pay for my order with a gift card?
Not at this time. We apologize for any inconvenience.
Do you have weekly specials and sales?
We have monthly and biweekly sales. To view current sales, click “Deals”
Do you accept coupons for online orders?
We are not accepting coupons at this time.
What if I would like to change my account information?
When you sign in to your account, select the ‘Profile’ tab. From here you can update your contact information. You can also edit/delete your payment information from the ‘Wallet’ tab.
Is there a fee for ordering online?
There is a 3% convenience fee on all Curbside orders.
SALE PRICING
You will receive the price of an item based on your order date.
If an item is not on sale when you order but is on sale on your pickup date, you pay the price at time of order.
If an item is on sale when you order but not on sale on your pickup date, you pay the sale price.
Prices are subject to change between ordering and pick up.
WEIGHTED ITEM PRICING
For weighed items the amount you pay will be finalized when we process your order on your pickup date.
This may vary slightly from the weight you selected originally.
FEEDBACK
We gladly accept feedback on your Wheatsville Curbside experience at [email protected]
