Cashier - 18-24 hours per week, including weekend and evening hours

To apply, please read job description, complete an application and place it in the slot at the Hospitality Desk. No emails or phone calls.

Purpose: To ensure a quick, accurate, and pleasant closure to our shoppers' co-op experience, to educate non-owners about the benefits of joining Wheatsville Co-op, and to maintain a strong knowledge of store policies and product mix.

Position reports directly to Front End Manager and is also supervised by Floor Managers.

Starting pay range $8.00/hr to $10.00/hr depending on experience.

Qualifications:

• Ability to project a friendly, helpful personality to the public
• Accurate cash handling skills and attention to minute detail
• Ability to communicate tactfully and relate to a wide variety of people
• Knowledge of, or ability to quickly learn, universal produce PLUs
• Flexibility in scheduling
• Prior natural foods, retail, or cashier experience
• Commitment to the ongoing success of Wheatsville Co-op
   

Responsibilities:

• Operate a cash register on the front end
• Model exceptional customer service at all times
• Maintain an excellent average drawer variance
• Develop a work pace sufficient to handle heavy rushes
• Memorize and/or develop an understanding of deli, bulk, and produce PLUs
• Complete cashier duties checklists prior to end of shift
• Maintain a clean and organized work station
• Accurately count cash till at end of shift
• Develop a thorough knowledge of the co-op's membership structure and cooperative principles
• Actively and politely request capital payments from Investing Owners
• Educate non-owners of the benefits of joining Wheatsville Co-op
• Attend occasional staff meetings and trainings
• Participate in Quarterly Inventory: 02/28, 05/31, 08/31, 11/30

THE FOLLOWING ARE EXPECTED OF ALL STAFF AT WHEATSVILLE:

Customer Service

• Knows and adheres to Wheatsville's expectations for external and internal customer service as outlined in Employee Handbook.
• Offer product samples and suggestions for purchase and preparation in a friendly, courteous manner.
• Recognize and act on opportunities to make a customer's day or to make it right for customers with complaints.

   

Communication

• Communicates openly and honestly with all others in the organization.
• Communicates respectfully at all times.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.
• Communicates needs promptly and efficiently.
• Participates actively in department team and all-staff meetings.
• Stays informed by reading all communications from the General Manager, managers, HR, and in department log books

   

Mission Integration

• Knows and promotes the cooperative principles and values.
• Understands Wheatsville Food Co-op's Mission.
• Knows Wheatsville Food Co-op and Co-op history.
• Gains and shares natural foods knowledge, continually accesses new information.

   

Personal Effectiveness

• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes initiative to identify, report and resolve problems before they escalate.
• Operates with a sense of teamwork; incorporates into daily job.
• Provides a positive model for co-workers.

   

Performance Standards

Quality of Work:

• Understands technical requirements of job, applies technical knowledge consistently.
• Performs tasks accurately and efficiently, free from errors.
• Performs all tasks according to department procedure.

   

Quantity of Work:

• Performs tasks consistently at an acceptable rate as outlined by department supervisor.
• Organizes tasks efficiently, maintains focus and stays productive.
• Achieves established goals and expected results for the department.

   

Safety:

• Maintains safe work environment according to all department procedures, federal and state regulations.
• Obtains and maintains any necessary licenses.
• Wears protective clothing as required for position.

   

Wheatsville's benefits include:

• 15% discount on purchases
• Paid breaks
• Holiday pay
• Sick and vacation pay (20+ hrs/week)
• Health, dental, vision & short-term disability insurance (30+ hrs/wk)
• 401(K) Retirement Plan (30+ hrs/week)

©2010 Wheatsville Co-op